Which thought process of the character Nancy (in the scenario below) do you identify with when it comes to a conversation – especially one where you are pressed for time? Nancy, the west region’s manager, looked up from her computer in her office to see Barbara, one of her direct reports, walking in while her face was immersed in papers. Nancy could only see Barbara’s perplexed brows above the mess of reports that she was scrutinizing. “What’s up, Barbara?” Nancy…